Terms of service
Absolutely! Here’s a professional and UK-friendly Terms of Service policy for your Shopify store, Embroiderella. It’s tailored for a small business selling made-to-order embroidered goods and covers key areas like orders, pricing, intellectual property, and liability in plain but legally sound language.
Terms of Service
Welcome to Embroiderella! By placing an order with us or using our website, you are agreeing to the terms outlined below. Please read them carefully before making a purchase.
1. About Us
Embroiderella is a UK-based small business offering made-to-order embroidered goods. All products are custom made and crafted with care.
Contact:
Email: charlotte@embroiderella.co.uk
Website: www.embroiderella.co.uk
2. Orders
All items are made to order. Once your order has been placed and confirmed, we are unable to accept cancellations or changes, so please ensure all personalisation details, sizes, and other options are correct at checkout.
We reserve the right to refuse or cancel any order at our discretion (for example, due to suspected fraud or incorrect pricing).
3. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but once you've placed your order, the price you paid will not change.
Payment must be made in full at the time of ordering. We accept payment via Shopify’s secure checkout system.
4. Shipping
Delivery times may vary as all products are made to order. Estimated dispatch times are provided on each product page. Delays may occasionally occur due to high demand, holiday periods, or postal disruptions – we'll do our best to keep you informed.
5. Returns & Refunds
As all items are made to order, we do not accept returns, exchanges, or offer refunds unless the item is faulty. If you believe there is a fault with your order, please contact us within 7 days of receiving it at charlotte@embroiderella.co.uk.
Please refer to our Returns & Refunds Policy for full details.
6. Personalisation
It is the customer's responsibility to ensure all personalisation details (e.g. names, dates, spellings) are entered correctly at checkout. We are not responsible for errors provided by the customer.
7. Intellectual Property
All content on this website, including designs, logos, images, and text, is the property of Embroiderella and is protected by copyright and intellectual property laws. You may not use, copy, or reproduce any part of this site or its contents without written permission.
8. Liability
We are not liable for any loss or damage caused by the use of our website or products, beyond the cost of the item purchased. We are also not responsible for delays caused by third-party services such as Royal Mail or courier companies.
9. Changes to These Terms
We may update these Terms of Service from time to time. Changes will be posted on this page, and continued use of the website implies acceptance of the updated terms.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, feel free to contact us at charlotte@embroiderella.co.uk.