Shipping policy
Sure! Here’s a clear and friendly Shipping Policy for your Shopify store, keeping it simple and tailored for your made-to-order business in the UK:
Shipping Policy
Thank you for shopping with Embroiderella! Here’s everything you need to know about how we handle shipping.
Processing Time
All of our products are made to order with care and attention, so please allow 1-3 working days for your order to be made before it’s dispatched.
If you need your order by a specific date, please get in touch beforehand, and we’ll do our best to accommodate your request.
Shipping Methods & Costs
We use reliable postal and courier services to deliver your order safely. Shipping costs are calculated at checkout based on your location and order size.
-
Royal Mail 48: Typically 2-3 working days after dispatch
- Royal Mail 24: Typically 1-2 working days after dispatch
Please note that delivery times may be affected by public holidays, or unforeseen postal delays.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information (where available), so you can keep an eye on your parcel.
Lost or Delayed Parcels
If your order has not arrived within the expected time frame, please contact us at charlotte@embroiderella.co.uk. We will do our best to help track your parcel or advise on next steps.
Shipping Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for lost or delayed parcels due to incorrect or incomplete addresses provided by customers.